About Action Carpet Care
San Diego County

My Picture
Casey and Sue

Since the inception of Action Carpet Care, I have strived to be someone you can rely upon to come into your home and take care of all your carpet and upholstery needs.

Every job is unique to me. I evaluate the customer’s carpet or upholstery style of construction and fiber content, as well as type and amount of soiling, to determine what products and tools I will use on each job. Upon inspection with the homeowner, I am able to give them a realistic expectation of what kind of results they can expect and the exact charge for the work. Every day is different and challenging. I enjoy the satisfaction of a hard day's work and a job well done.

When I am not cleaning carpet or upholstery, I am playing with and training my beloved Irish setter dogs. I have Champion dogs that also excel in performance venues such as competition obedience, agility, tracking and field. I have been very active in the dog show world since 1988.

Through the years, I have come to specialize in helping my clients with odor removal and color correction from their pet spot problems. Being an animal lover, this is a natural fit. I have seen enormous changes over the years in the products the industry has for us to use on pet urine accidents. It is still challenging, but today, I can always make a big improvement for my clients.

My business was established in 1980. At that time, truck-mounted machines were relatively new to the carpet cleaning industry. I saw this as an exciting opportunity, as they could do a far superior job than the previous portable or dry cleaning methods of cleaning.

Staying abreast of new technology and equipment as well as partaking in continuing education has always been of primary importance to me, so I can produce the best possible results.

In the late 1980’s, I became the first IICRC Certified Master Cleaner and Restorer in San Diego County.

An attitude of respect and carefulness when working in someone’s home is a priority to me.

Customer referrals are a treasured compliment that I will strive to be worthy of.

- Sue Mertens

Experience and Training

I am formally trained and certified for all the services I provide. I have structured my business so that I can take all the time that is necessary to carefully work in your home. I stay involved in the industry and up-to-date on all the latest cleaning advances and techniques. I use the best and safest cleaning solutions available and follow internationally recommended standards and procedures for cleaning.

Why Choose Sue?

  • Cleaning method approved for manufacturers' warranties
  • All work is 100% Satisfaction Guaranteed
  • Fully Licensed and Insured
  • Internationally certified in carpet and upholstery cleaning by
    the Institute of Inspection, Cleaning and Restoration (IICRC)
    To see a list of my IICRC Certifications, please click here.


Sue believes in the highest degree of professionalism and expertise. Action Carpet Care is a Certified Firm with the IICRC (#65223).

iicrc certification
Click here to see Sue's other individual IICRC certifications.

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