What My Customers Are Saying...

“Sue, I would be pleased to recommend your services to any customer. We have been acquainted for twenty-five years and four homes. You have never disappointed me in the high level of professional conduct in your carpet cleaning business, and I have had some unusual carpets. If your services had not been high and customer trust superior, you would not have been recalled for so many years in the past and many years in our future. ”
-Jacque Irwin, Rancho Santa Fe, CA

“Sue Mertens is an expert in carpet cleaning, as she knows how to treat different textiles effectively and gently. She has come to my rescue on fairly short notice numerous times after minor water damage and pet accidents, and she has taken great care of my sofa, chair, rug, and carpet cleaning needs since 2005. She is meticulous and thorough, moving furniture to clean hard-to-reach areas while also being respectful of my house by protecting corners with guards and supplying plastic booties for us to use every time. I highly recommend Sue Mertens to anyone who appreciates quality cleaning. ”
-H.L,. Rancho Santa Fe, CA

“Sue Mertens has been cleaning our carpets and furniture for over 20 years, and I can truthfully say we have never had better results than those provided by Action Carpet Care.  Sue continues to attend industry seminars so she is knowledgeable about the most effective and safest way to clean carpets and furniture.  Because she uses a variety of cleaning products for the different kinds of carpets and fabrics, your carpets and furniture last longer and look better! In addition, Sue takes the time to educate her clients and how they can best care for their carpets/furntiure. Also, we have pets and Sue has miraculously removed all spots and odors. ”
-Jackie and Harry Walter, San Diego, CA

“Sue Mertens is the owner/operator of Action Carpet Care. I have known Sue personally for several years and began using her carpet cleaning service approximately three years ago. She gives the client a clear estimate of scope of work and cost prior to beginning the task. Her products are pet safe and environmentally friendly. Her work is thorough, and she runs her business with the utmost integrity. I would stand behind her work and recommend her to anyone wanting their carpet or rugs cleaned.  ”
-LW, San Diego, CA

“I have recommended Action Carpet Care (Sue Mertens) to all of my clients who need to have their carpet cleaned prior to putting their homes on the market for sale. I know that if Sue does the cleaning, the spots will not reappear after a short period giving me the luxury of having beautifully clean carpets until the property is sold. Sue is also excellent in getting pet spots and smells out of carpeting. She comes with my highest recommendation. ”
-Orva Harwood, Caldwell Banker, Rancho Santa Fe, CA

“Sue, with Action Carpet Care, has helped us with cleaning and other carpet issues since we moved here 11 years ago. She shows up exactly when she commits to a time. The carpet looks great when she is finished. We do not seem to need the carpet cleaned all that often compared to our experience with other carpet cleaning services.”
-Craig S, Carlsbad, CA

“We have used Action Carpet Care services multiple times for routine cleaning, flood clean up and after a paint contractor left a mess. Sue is very professional, provides quality work and the service is excellent. We will not hesitate to use Action Carpet Care services again and do not hesitate to recommend them.”
-Joan S., Carlsbad, CA

“I would like to recommend in highest terms Sue Mertens. She has cleaned our carpets for at least 10 years, and I don't know anyone who is more knowledgeable about her craft. She is honest and fair and we are absolutely sure with her we are getting the best job available. She actually performs a few miracles as we have 2 grandsons who are 4 and 6 and they are not exactly easy on one's carpet. I am very happy to give this recommendation.”
-Karin G., San Marcos, CA

“We have been very pleased with Action Carpet Care. Although more expensive than other companies, it's worth paying the price for quality work. We have 2 golden retreivers who track in dirt, have occasional "accidents" and occasional bleeding. Sue gets all the tough spots out. She is also very knowledgeable and a joy to work with.”
-Cheryl and Richard Miller, Solana Beach, CA


Sue believes in the highest degree of professionalism and expertise. Action Carpet Care is a Certified Firm with the IICRC (#65223).

iicrc certification
Click here to see Sue's other individual IICRC certifications.

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